Refunds, Returns, and Cancellations
DAMAGED ITEM DELIVERED
We work hard to ensure you receive high-quality native plants grown sustainably to thrive in your planting zone and help local wildlife. Our plants are growing until the day we carefully inspect, package, and ship them to you. While we do our best to protect your plants during shipment, plants are fragile and shipping processes aren’t always kind. We will work with you if things didn’t arrive as expected.
Please inspect your plants as soon as you receive your delivery. If your plants arrived damaged, please email us at firstname.lastname@example.org within 24 hours of delivery so we can initiate a claim with the carrier. Be sure to provide your order number and photo(s) of the damaged plant(s). You may also need to retain the package(s) for a minimum of 7 days, as the parcel company may want to inspect the damaged product. We will get back to you within two business days to determine the best path forward, which could include plant replacement or purchase refund. Any refunds will be made to the original method of payment.
In cases where a plant in your order does not meet our exacting quality standards, we reserve the right to substitute the item with another plant of similar look or function without refund or compensation. This is not a common occurrence, but it can happen as we are limited in our ability to control growth speed, weather conditions, and related factors that impact plant growth and quality. Substitutions are communicated and care information and tips will be updated and provided accordingly. If you received a substitution, and have questions, please email us at email@example.com and be sure to include your order number. We will get back to you within two business days.
CANCELATIONS, RETURNS, AND EXCHANGES
Thank you for gardening for wildlife. We are unable to offer order cancelations, returns, or exchanges at this time. All sales are final.
DISCOUNTS AND PROMOTIONS
- General discount codes are one use only.
- Discount codes of any kind (including those redeemed from rewards points) are not stackable.
- During sitewide sales, individual discount codes are disabled.
- Prior purchases are not eligible for price adjustments.
PLEASE KEEP THESE THINGS IN MIND:
Plants are living things; they need fresh air and light to thrive. No two plants will be identical; each will have slight variations in color, size, and shape. Weather also plays a role in the size of plants at their time of shipment. A colder spring could mean that the plants we ship in May are slightly smaller than those shipped a couple months later. We will only ship plants that meet our quality standards and want you to know that the plant’s size at shipment will not impact how it grows and blooms.
It’s natural for live plants to show minor signs of stress after their time in transit. To help your plants, gently prune any foliage that was damaged during the shipping process, such as yellow or brown leaves. After prompt removal from their packaging along with subsequent planting and care, your plants should begin to look better, begin to grow, and go on to live long, happy, healthy lives.
Every year, your plants will become more established, needing less water and care and blooming bigger and brighter! For additional support, refer to the planting instructions provided with your order, read our quarterly email newsletter with season-specific planting tips, and visit our Learning Center.
HAVE QUESTIONS ABOUT YOUR ORDER?
Please email us at firstname.lastname@example.org with any questions, being sure to include your order number. We will get back to you within two business days.