Our 365-Day Plant Guarantee

Satisfaction, guaranteed.

Together with our small-business growers around the country, we work hard to provide our customers with beautiful, healthy native plants free of systemic chemicals. We stand confidently behind the quality of our products and we’re committed to making sure you are satisfied with your experience purchasing native plants from Garden for Wildlife.

If your plants do not arrive as expected or you have any concerns about a plant that you received from us, please email us right away with a photo and description of the problem. We will provide assistance, replace, or refund the plant as needed to guarantee your satisfaction–for up to 365 days from your date of purchase. 

Your success = Our success.

When you enjoy your experience planting natives and you find joy in the wildlife garden you’ve built, it’s a win for you, a win for us, and a win for wildlife (and our planet)! Plus, we hope you’ll be inspired to plant more natives and tell your friends and family to do the same. We like to say: double the impact and double the joy.

If you need assistance at any time, our plant pros are just an email or chat away, ready and willing to help. Our customer care team responds to emails within two business days. We’re also available to Live Chat on our website Monday through Friday. Just reach out and we’ll do our best to help you!  

Some things to keep in mind:

1. Our plants are living things, meant to be outside in fresh air and light. It’s natural for live plants to show minor signs of stress after their time in transit. To help your plants, gently prune any foliage that was damaged during the shipping process, such as yellow or brown leaves. After prompt removal from their packaging along with subsequent planting and care, your plants will perk up and thrive once settled in their new home. Every year, your plants will become more established, needing less water and care and blooming bigger and brighter! For additional support, refer to the planting instructions provided with your order, read our quarterly email newsletter with season-specific planting tips, and visit our Learning Center.
2. Weather plays a role in the size of our plants at their time of shipment. A colder spring could mean that the plants we ship in May are slightly smaller than those shipped a couple months later. We will only ship plants that meet our quality standards and want you to know that the plant’s size at shipment will not impact how it grows and blooms.
3. Due to plant growth cycles and sales trends, we may not have available inventory of the exact plant you need replaced at a given time. If we cannot reship the same plant, we will offer an alternative replacement or give you the option to receive an online credit equal to the amount of your original purchase price to be used on our website.
4. It is normal for your new native plants to grow slowly at first in comparison to other plants you may have in your garden such as vegetables. The establishment period for native perennials can take up to one year. During this time, though you may see slow growth above ground, your new plants are developing large and healthy root systems below ground that will help sustain them year after year.

Find more information in our Refunds, Returns, and Cancellation Policies